Shipping and Delivery
Which countries do you deliver to?
We support worldwide delivery.
How long is the wait before the product arrives?
Depending on the location but delivery time is estimated between 4-6 days from order placement and payment.
For digital products, delivery of the key will be within 1 hour from purchase.
Can I choose the courier?
You may send us a message if you prefer a particular courier and we'll see if we can accommodate your request. But rest assured that we use reliable freight companies in different locations so you can get your item fast and intact.
Is there a pickup option?
Yes there is, depending on the location. You may check during checkout if it's possible with your shipping address.
Return and Refund
What is your return policy?
You may check our refund, replacement, and return policy here.
How can I get a refund?
Please email us at contact@eldenring-merch.store with the following details:
- Your order number
- A description of the problem (e.g., incorrect/defective item)
- Photos or a video
For the full refund policy, you may check it here.
Where can I talk to cutomer support?
You may send us a message via email at contact@eldenring-merch.store or our contact form. We will try to respond as quickly as possible but please allow 24 hours for a reply.
